Terms & Conditions

Terms & Conditions

Last Updated: 22 December 2025

Welcome to our gifting e-commerce website. By accessing, browsing, or placing an order on this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

This website is operated to sell gifts and personalized products online. By using this website, you confirm that you are legally capable of entering into binding contracts under applicable laws.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website after changes means you accept those changes.

2. Products & Customization

We offer both standard and customized gifting products.

  • Images shown on the website are for reference only; actual products may vary slightly in color, size, or finish.

  • For customized products, customers are responsible for providing correct text, images, names, dates, and other personalization details.

  • Once an order for a customized product is placed, it cannot be modified, canceled, or reversed.

3. Pricing & Availability

  • All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

  • Prices and product availability are subject to change without notice.

  • We reserve the right to cancel orders due to incorrect pricing, technical errors, or stock unavailability. In such cases, a full refund will be processed.

4. Payments

We accept secure online payments through trusted third-party payment gateways. We do not store your card or payment details.

We are not responsible for payment failures caused by banks, payment gateways, or technical issues beyond our control.

5. Shipping & Delivery

  • Delivery timelines provided are estimates and may vary depending on location and external factors.

  • We are not liable for delays caused by courier partners, weather conditions, or unforeseen circumstances.

  • Incorrect or incomplete delivery details provided by the customer may result in delivery failure.

6. Returns, Refunds & Cancellations

  • Customized and personalized products are non-returnable and non-refundable, except in cases of damage or manufacturing defects.

  • Any issue must be reported within 48 hours of delivery with proper photo or video proof.

  • Non-customized products may be eligible for return as per our return policy.

  • Refunds, if approved, will be processed to the original payment method within the applicable timeline.

7. User Content & Uploads

By uploading images, text, or other content for customization, you confirm that:

  • You own the rights to the content or have permission to use it.

  • The content does not violate copyright, trademark, or any applicable laws.

We reserve the right to refuse any content that is offensive, illegal, or inappropriate.

8. Intellectual Property

All content on this website, including images, text, graphics, logos, and designs, is the intellectual property of the website owner. Unauthorized use, copying, or distribution is strictly prohibited.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability, if any, shall not exceed the value of the product purchased.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Account Responsibility

If you create an account on this website, you are responsible for maintaining the confidentiality of your login credentials. We are not responsible for unauthorized access resulting from your failure to protect your account information.

12. Force Majeure

We shall not be held responsible for failure or delay in performance due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, or technical failures.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

14. Contact Information

For any questions or concerns regarding these Terms & Conditions, you may contact us through the details provided on our website.